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Privacy policy

Privacy Policy
Last updated: July 18, 2025
This Privacy Policy describes how Fantastik Asia ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, including making a purchase from fantastik.asia (the "Site"), or otherwise communicate with us (collectively, the "Services").
By accessing or using any part of the Services, you agree to the collection and processing of your personal information as described in this Privacy Policy and in accordance with Indonesia’s Law No. 27 of 2022 concerning Personal Data Protection (Undang-Undang Perlindungan Data Pribadi / UU PDP). If you do not agree, please discontinue use of the Site and Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date and post the updated version on the Site. We may also take additional steps as required by applicable law.
How We Collect and Use Your Personal Information
We collect personal information from you in the following ways:

  • Directly from you

  • Automatically through your use of the Site

  • From third-party sources

We process this information:

  • To perform our contract with you (e.g., order fulfillment)

  • To comply with legal obligations

  • With your consent

  • In our legitimate business interests (e.g., customer support, security)

What Personal Information We Collect
Information you provide directly:

  • Contact details: name, email, phone, billing/shipping address

  • Account info: username, password, security questions

  • Order details: product selection, purchase history

  • Communications: support queries, feedback

Automatically collected (Usage Data):

  • IP address, device ID, browser type

  • Time zone, access times, referring URLs

  • Site usage behavior via cookies and similar tracking tech

From third parties:

  • Shopify (store platform)

  • Payment processors (credit card, bank info)

  • Advertising/analytics tools (as applicable)

How We Use Your Personal Information

  • To provide and operate the Services
    Including order processing, shipping, returns, and account management.

  • To comply with legal obligations
    As required by tax, e-commerce, or data privacy regulations.

  • For marketing and advertising
    Subject to your consent, we may send you emails or show you ads relevant to your behavior and preferences.

  • For security and fraud prevention
    Including detection of suspicious activity or misuse of the Services.

  • For service improvement and communication
    To respond to your questions and analyze trends to improve functionality and performance.

Data Retention
We retain your personal information for as long as necessary to:

  • Provide the Services

  • Maintain your account

  • Meet legal obligations (e.g., tax compliance for 5 years in Indonesia)

  • Resolve disputes or enforce our agreements

Cookies
We use cookies to:

  • Power our store (via Shopify)

  • Remember user preferences

  • Track usage for analytics and advertising

You may disable cookies in your browser settings. For Shopify-specific cookies, see Shopify Cookie Policy.
Disclosure of Personal Information
We may share your information:

  • With vendors who help operate our Services (e.g., Shopify, payment gateways, shipping partners)

  • With our business affiliates

  • With government regulators or courts if legally required

  • In case of a merger, acquisition, or restructuring

  • When you consent (e.g., social login or sharing posts)

We do not sell or share personal data of users under the age of 16.
Your Rights
Under applicable laws, including UU PDP and global data protection laws like GDPR, you may have the following rights:

  • Access / Know: Request details of your personal information held by us

  • Correction: Request we update or correct inaccurate data

  • Deletion: Request we delete your data (subject to legal exceptions)

  • Portability: Request a copy of your data in a transferable format

  • Object / Restrict: Limit our use of your data for certain purposes

  • Withdraw consent: Where processing is based on consent

  • Appeal: Appeal any decisions we make in response to your request

You may contact us at any time using the details below to exercise these rights. We may need to verify your identity.
We will not discriminate against you for exercising your rights.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal data from users under the age of 16. Parents or guardians may contact us for deletion of such data.
Security and Storage
We implement reasonable security measures but cannot guarantee absolute protection. Please avoid sending sensitive information over unsecured channels.
We store your data in systems operated in Indonesia and internationally, in compliance with UU PDP and international data transfer standards (e.g., EU Standard Contractual Clauses where applicable).
Contact Us
For questions, complaints, or to exercise your data rights, contact:
PT Angin Sukses Jaya
Jl. Petogogan I No. 16A, Kebayoran Baru, Jakarta Selatan, Jakarta 12140, Indonesia
Jl. Pendidikan No. 20A, Sidakarya, Denpasar Selatan, Bali 80227, Indonesia
Email: sales@fantastik.asia